At Chic & Co. we stand behind the quality of our product. If you are not completely satisfied with your purchase, you may return your item within 21 days of delivery for a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number.
Damages and issues
We do not offer refunds, returns, or exchanges for items damaged due to misuse, accidents, improper care, or general wear and tear after delivery. We only cover transit damage or manufacturing defects reported immediately upon receipt.
Change of Mind Returns
If you change your mind about a purchase (such as deciding you want a different color or style), you can return the item within 21 days of delivery.
Please note that for change-of-mind returns, a 15% restocking fee will be deducted from your refund. Additionally, you are responsible for purchasing the return shipping label and covering all associated shipping costs. To be eligible, the item must be unworn, unused, with tags, and in its original packaging
To start a return, you can contact us at members@chicnco.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at members@chicnco.com.
Exceptions / non-returnable items
Final sale and marked-down items are not eligible for change-of-mind returns or refunds.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at members@chicnco.com. 1